Meet Our
Client Service Team
We are a key part in providing exceptional care for our clients. Our responsibilities include communication for ongoing and new projects, preparing accurate cost and time estimates, and managing billing processes.
Our commitment is to always find the best solutions for our customers.
1 We Take Care of Our Clients
We build strong partnerships and develop relationships with our clients. Our priority isn't just the smooth execution of projects but also ensuring our clients have a positive and rewarding experience working with us.
2 Project Management
We handle assignments for other RVLT teams and external agencies, ensuring everyone involved has the right information and receives what they need on time for every project.
3 Financial Oversight
Our responsibilities include creating cost estimates and calculations for our clients. We ensure that each project is properly invoiced and that clients always understand why and what they are paying for.
Team members
Iva Kolevová
Client Service Team Leader
Iva first gained experience in client service and project management at Revolta before advancing to the Triad agency. Her career also led her through nonprofit work and leadership of an account management team at the Ambiente Gastro Group. Working with clients such as Nike, Pernod Ricard, Kozel, and Ambiente, she believes that success hinges not on the product, but on effective communication and relationships.
Although others may find it hard to believe, Iva identifies as an introverted extrovert—she enjoys the company of others but recharges by being alone. She loves reality shows and food, and you'll find her happiest with carpaccio from Kantýna (just a 12-minute walk from the office!).
Petr Kavalír
Strategist
Klára Hervertová
Senior Account Manager
Lucie Řezková
Account Manager
Kristína Vesy
Senior Account Manager
Nikola Lorenc
Account Manager
Darwin
Snack Auditor
Tool Stack
5 Things You Need to Know About Our Customer Service Team:
When we plan team events, we often invite other departments to help everyone get to know each other better. Whether it's chatting over drinks, watching hockey 🏒, or binging Love is Blind in the conference room—there's something for everyone! 😄
Our offices are pet-friendly, and in ours, dogs 🐕 are the most common visitors (even if they belong to other colleagues). So we always have plenty of treats on hand!
Some teams have couches; we have a hanging swing chair! 🤩 Studies show that swinging can calm the mind and reduce stress.
While it's rarely quiet here, we always know how to lift everyone's spirits! 😁 (Note: includes dark and sarcastic humor)
In our office, you'll find a fantastic notice board where you can leave random messages and jokes. ✏️